My AKCP device not sending alerts. This most likely due to either your “Rearm” settings, or your “Continuous Time for Sensor to be in new Status before accepting new Status” … Read More
Can I use version 400(x) firmware on the securityProbe box (previous generation hardware that does not have the 4 expansion ports?
Can I use version 400x firmware on the securityProbe box (previous generation hardware that does not have the 4 expansion ports? Yes, all new firmware that supports the new hardware … Read More
My new securityProbe 5E is running version 385i firmware that does not support the new expansion modules, so I want to migrate to the new firmware that does. Will I lose all my sensor settings if I migrate to the new firmware version 400(x) on the securityProbe?
Loose settings on securityProbe device if update the firmware? No, as long as you leave the sensors connected to the 8 RJ-45 Intelligent sensor ports when migrating to the newer … Read More
What are the differences between the previous generation securityProbe and the new 5th generation securityProbe 5E?
The new securityProbe 5E has all the functionality of the previous generation secuurityProbe, but is faster and expandable. This is what the 4 RJ-45 expansion ports on the front of … Read More
You mention this serial to USB adapter in the last FAQ, what type of adapter should I buy? In other words, what chipset should this adapter have so I can be sure it will work with the new securityProbe 5E and my older serial modems?
Many types of these adapters should work. However, we specifically tested two types of these and found that the models that have these two chipsets pl-2303 and FT232BM worked, so … Read More
What is the maximum voltage I can input to the extra dry contacts on the securityProbe8-X20?
What is the maximum voltage I can put on sensorProbe8-X20 dry contact inputs? You can input up to 30 Volts DC to the extra dry contacts, as long as you … Read More
How do I know if my securityProbe is still working and has a network connection?
You can set the Heartbeat Messages feature on the securityProbe to send email, SNMP traps, or SMS messages that insures you your unit is still functioning and your network connection … Read More
How do I connect and monitor my UPS, or Uninterrupted Power Supply, so that I know when it is running on battery backup mode?
connect AKCP monitoring to UPS? You can use our 80 virtual sensors feature included in the securityProbe device that allows you to perform an SNMP get command on any SNMp … Read More
What if the securityProbe hangs when I try to update the firmware?
If the securityProbe hangs during a firmware update, follow these trouble shooting steps below: Unplug all sensors and the Ethernet network cable Boot the system, it will boot into safe … Read More
If I suspect I have a bad securityProbe, how long is the warranty and what should I do?
Unless you purchased and extended warranty, this period is fiv years after the purchase date. The RMA process begins with you contacting AKCPs Support Team, who will determine if the … Read More