I am able to ping the device IP, but I am not getting the web interface when I enter the IP in the browser. What is my problem?

AKCP AdministratorsensorProbe Series, Support

The proxy settings of the browser may be preventing the access to the device. Please disable the proxy settings to access the web interface. You have updated the micro code … Read More

AKCP AdministratorI am able to ping the device IP, but I am not getting the web interface when I enter the IP in the browser. What is my problem?

My sensor readings show that the it should be in a warning state, but I am not getting any alerts. I also noticed another thing that is very strange. I have a temperature sensor connected and it seems to be reading the correct temperature, but why is the temperature in warning status when the temperature reading is within my normal threshold range that I have setup in the web interface?

AKCP AdministratorsensorProbe Series, Support

This most likely due to either your ?Rearm? settings, or your ?Continuous Time for Sensor to be in new Status before accepting new Status? settings. You can check these settings … Read More

AKCP AdministratorMy sensor readings show that the it should be in a warning state, but I am not getting any alerts. I also noticed another thing that is very strange. I have a temperature sensor connected and it seems to be reading the correct temperature, but why is the temperature in warning status when the temperature reading is within my normal threshold range that I have setup in the web interface?

What if my sensorProbe is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement sensorProbe?

AKCP AdministratorsensorProbe Series, Support

Yes, AKCP offers a lifetime 50% discount off the current list price of the sensorProbe, if you wish to purchase a replacement. Please contact the AKCP Sales Team at [email protected]Read More

AKCP AdministratorWhat if my sensorProbe is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement sensorProbe?