My sensor readings show that the it should be in a warning state, but I am not getting any alerts. I also noticed another thing that is very strange. I have a temperature sensor connected and it seems to be reading the correct temperature, but why is the temperature in warning status when the temperature reading is within my normal threshold range that I have setup in the web interface?

AKCP AdministratorsensorProbe Series, Support

This most likely due to either your ?Rearm? settings, or your ?Continuous Time for Sensor to be in new Status before accepting new Status? settings. You can check these settings … Read More

AKCP AdministratorMy sensor readings show that the it should be in a warning state, but I am not getting any alerts. I also noticed another thing that is very strange. I have a temperature sensor connected and it seems to be reading the correct temperature, but why is the temperature in warning status when the temperature reading is within my normal threshold range that I have setup in the web interface?

I am able to ping the device IP, but I am not getting the web interface when I enter the IP in the browser. What is my problem?

AKCP AdministratorsensorProbe Series, Support

The proxy settings of the browser may be preventing the access to the device. Please disable the proxy settings to access the web interface. You have updated the micro code … Read More

AKCP AdministratorI am able to ping the device IP, but I am not getting the web interface when I enter the IP in the browser. What is my problem?

Why does my sensorProbe2/8 show a different password screen after I upgraded my firmware and how do I set my web interface login passwords?

AKCP AdministratorsensorProbe Series, Support

The User web interface login password is the same as the SNMPget community and the Admin is the same as the SNMPsetget community string. This is the default on the … Read More

AKCP AdministratorWhy does my sensorProbe2/8 show a different password screen after I upgraded my firmware and how do I set my web interface login passwords?

I cannot update the Administrator password on my sensorProbe2 device. After logging in as Administrator I can successfully change many settings, but when I change the Administrator password, save it, and Log Out the password remains ?public?. The firmware upgrade didn?t help. How can I change the password?

AKCP AdministratorsensorProbe Series, Support

You probably need to change the setting in the System page Password Settings ? Use the same password for web interface and SNMP to No.

AKCP AdministratorI cannot update the Administrator password on my sensorProbe2 device. After logging in as Administrator I can successfully change many settings, but when I change the Administrator password, save it, and Log Out the password remains ?public?. The firmware upgrade didn?t help. How can I change the password?

Can I use the same version of probeManager and IPSet as I used to use with the previous versions of firmware on my sensorProbe?

AKCP AdministratorsensorProbe Series, Support

No, we have we updated both of these utilities (probeManager and IPSet), so that when you run the new firmware update it will load the correct code for that particular … Read More

AKCP AdministratorCan I use the same version of probeManager and IPSet as I used to use with the previous versions of firmware on my sensorProbe?

Do I need to extract, or open the compressed firmware file after I have downloaded this from your website? Why do I get prompted for a password when trying to open this file?

AKCP AdministratorsensorProbe Series, Support

No, you do not need to open, or decompress this file. Simply download the firmware file, then using either IPSet, the utility called ?configure?, or probeManager to update the firmware … Read More

AKCP AdministratorDo I need to extract, or open the compressed firmware file after I have downloaded this from your website? Why do I get prompted for a password when trying to open this file?