What if my sensorProbe is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement sensorProbe?

AKCPsensorProbe Series, Support

Yes, AKCP offers a lifetime 50% discount off the current list price of the sensorProbe for out of warranty units, if you wish to purchase a replacement. Please contact the … Read More

AKCPWhat if my sensorProbe is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement sensorProbe?

How many times does the unit read the values of the device connected to the 20 extra dry contact inputs on my sensorProbe8-X20 in one second?

AKCPsensorProbe Series, Support

How many times a second is the dry contact read? We guarantee this read time is 2 times per second, but actuality, it will vary more than that) depending on … Read More

AKCPHow many times does the unit read the values of the device connected to the 20 extra dry contact inputs on my sensorProbe8-X20 in one second?

I have both the sensorProbe2 and sensorProbe8 units and I recently noticed there is only one firmware update file now. Can I use this compressed file for updating both types of sensorProbes?

AKCPsensorProbe Series, Support

Yes, what we did was update the firmware code so that all sensorProbe devices (SP2/8/8-X20) will use the same main firmware update file. Now you will just download a single … Read More

AKCPI have both the sensorProbe2 and sensorProbe8 units and I recently noticed there is only one firmware update file now. Can I use this compressed file for updating both types of sensorProbes?

I am trying to run the firmware update on my sensorProbe, but am receiving the error message Incorrect Zip File Version. What could be the problem?

AKCPsensorProbe Series, Support

You are browsing to the compressed file that contains the IPSet, firmware file (compressed) and this text file. You need to browse to the compressed file that has only the … Read More

AKCPI am trying to run the firmware update on my sensorProbe, but am receiving the error message Incorrect Zip File Version. What could be the problem?