Unless you purchased an extended warranty, this period is five years after the purchase date. The RMA process begins with you contacting AKCPs Support Team, who will determine if the … Read More
How much voltage and current can be applied to my sensorProbe8-X20 dry contact inputs?
Maximum voltage on sensorProbe8-X20 dry contact input? You can input up to 5VDC to the 20 extra dry contact inputs or up to 30VDC if these are configured in the … Read More
What if my sensorProbe is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement sensorProbe?
Yes, AKCP offers a lifetime 50% discount off the current list price of the sensorProbe for out of warranty units, if you wish to purchase a replacement. Please contact the … Read More
How many times does the unit read the values of the device connected to the 20 extra dry contact inputs on my sensorProbe8-X20 in one second?
How many times a second is the dry contact read? We guarantee this read time is 2 times per second, but actuality, it will vary more than that) depending on … Read More
Why am I unable to set the Ip to the device using the IPSet utility provided in the help CD?
Yes, the following step will help setting up the IP address: The power to the sensorProbe may be lost. Check the red LED. It should be steadily lit. The device … Read More
What is the maximum run length of the wire when connecting a device up to the extra dry contact inputs on my sensorProbe8-X20?
The maximum dry contact wire length really depends on what is connected to the extra dry contact inputs on the unit, so please check with the AKCP support team for … Read More
If the IPSet fails, is there any other method of assigning the IP Address?
IPSet fails is there another way to configure te IP address? Find out the IP address of your network adapter by entering the command “ipconfig” at the command prompt. In … Read More
How do I know if my sensorProbe2, or sensorProbe8 is still working and has a network connection?
How to check sensorProbe still working? You can set the “Keep Alive” feature on the sensorProbe2/8 to send SNMP traps and adjust the interval in which to resend these. This … Read More
What is the maximum voltage I can input to the extra dry contacts on the sensorProbe8-X20?
You can input up to 30 Volts DC to the extra dry contacts, as long as you have them configured as opto isolated. See Question #1 in the “How Do … Read More
My sensorProbe8-X20 has the 20 extra dry contacts, can I configure these as inputs and outputs?
You can generate an output (0VDC/5VDC) using a dry contact sensor on the both the sensorProbe2 and sensorProbe8 on an alarm state, however this is done using one of the … Read More
