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 Support - FAQ
  IMPORTANT: Please ensure you take the following steps before contacting
  AKCP support for further assistance.
          1. Reboot the device.
          2. Upgrade the device to the latest firmware version.
          3. Search the knowledge base.

 1 Why am I unable to set the IP to the device using IPSet utility provided in the help CD?
 2 What is the default IP of the device?
 3 If the IPSet fails, is there any other method of assigning the IP Address?
 4 Can I use the default IP of the device to access the web interface and later assign the desired IP?
 5 I am able to ping the device IP, but I am not getting the web interface when I enter the IP in the browser?
 6 Where can I find the MAC address of the device?
 7 Where can I find the mib file for the device?
 8 I cannot set the device to send mails?
 9 I cannot login to the device.
 10 I’m not able to change the settings in the device.
 11 How can I recover a lost password?
 12 The device is not able to sent Traps
 13 I have HP OpenView, but I’m not able to receive the Traps.
 14 I have assigned the gateway IP, and when I say Save, it reverts back to the default IP?
 15 Is the temperature sensor inbuilt within the sensorProbe?
 16 How can I use sp2Init.bat, sp8Init.bat, or cpInit.bat to initialize all configurations in the sensorProbe or cameraProbe8?
 17 I own a sensorProbe8-X20 and would like to input voltage to those 20 extra dry contact switches. What is your recommended voltage value that I can put on the dry contact so that I will not burn the system?
 18 OK. If I need to input more than 20 Volts to the dry contacts, what is my option to do that? And, what will happen if I put a voltage on the dry contact that is configured to be non-isolated?
 19 I need to know if a sensorProbe8-X20 is in a site or not, I mean, when a long time has passed and no TRAP has been received, how we can know if it is because there is no problem or because link is off.
 20 I am sure that all settings for the Digital Voltmeter sensor are correct, but it seems to have error in the reading. How can I correct this error?
 21 I just finished a calibration process, but the reading is still a little bit off. Is there any way to fine tune the reading?
 22 Your AC voltage detector can only sense the presence of the voltage. Do you have an AC voltage sensor that can measure the voltage and display the value on the web interface similar to the temperature or humidity sensors?
 23 How can I add software to the sensorProbe8Linux or the cameraProbe8?
 24 How much sensor data can be stored on the sP8L?
 25 Can I use custom DC or 4-20mA sensors?
 26 Can I adjust the sensitivity of the motion detector?
 27 What is the accuracy of a 4-20mA converter?
 28 What are the supported mobile phones and GSM modems?
 29 What are the supported voice modems?
 30 Which USB Bluetooth dongles can I use with the sensorProbe8Linux and cameraProbe8?
 31 How do I upgrade the firmware on the sensorProbe2 or
the sensorProbe8?
 32 How do I upgrade the firmware on the cameraProbe8 or
the sensorProbe8Linux?
 33 Which WiFi Dongles are supported by the cameraProbe8?
 34 Which ports are used by the cameraProbe8 to stream video via the Java Applet or ActiveX?
 35 The image from a connected camera is not displayed on the summary page of the web interface (cP8 and sP8L devices). Why?
 36 Where can I find the source code of the GPL software used on the securityProbe?
 37 I seem to have a lot of false alerts being sent from my sensorProbe, how can I reduce, or eliminate these?
 38 I noticed you have an airflow sensor, can you tell me how can I utilize this sensor in my environment to help prevent problems?
 39 Can you please explain how your airflow sensor works?
 40 How accurate is your airflow sensor? Does it matter where I have the sensor placed?
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