I am trying to run the firmware update on my sensorProbe, but am receiving the error message Cannot Get Mega Model? What is the problem?

AKCP AdministratorsensorProbe Series, Support

Please use the version of IPSet that was downloaded/included in the version of firmware you are updating to.

AKCP AdministratorI am trying to run the firmware update on my sensorProbe, but am receiving the error message Cannot Get Mega Model? What is the problem?