Knowledgebase – securityProbe Series
 
A. FAQ (Frequently Asked Questions)

  1. What is the default IP address of the device when it is shipped from the factory?
    • The default IP assigned at the factory is: 192.168.0.100 The device is not hooked up
    • For more tips on IP addresses also see “Trouble Shooting”
  2. Can I use the default IP of the device to access the web interface and later assign the desired IP?
    • Yes, you can access the web interface by entering the IP 192.168.0.100 in your browser.
    • For more tips on IP addresses also see “Trouble Shooting”
  3. Is there some way I can find out the IP address of my unit?
    • Yes, you can simply press the red reset button on the back of the unit once and the unit will announce the IP address through the speaker.
  4. Where can I find the MAC address of the device?
    • The MAC address of the device can be found on the bottom cover of the device
    • On the web interface under Network page
    • When using IPSet in Automatically Get MAC mode
  5. Where can I find the mib file for the device?
    • The mib file for the device can be found in the help CD, under the directory: \akcp_utilities\mib\
    • You can also download the mib files from our web site after logging in with your units MAC ID from the Support >> Customer Login link
  6. Are there different mib files for each device, or are they the same for all products?
    • Yes, there are two different mib files, one for the sensorProbe line of products and one for the securityProbe line of products
  7. I cannot login to the device. What could be my problem?
    • The password entered is wrong.
    • The password has been changed by another user
    • Try logging is as Administrator and using public as the password
  8. If I cannot remember my password, what can I do?
    • You need to contact the AKCP Support Team at support@akcp.com providing your devices MAC ID. See Question #3 above
    • The AKCP Support Team will provide you with an Administrator password, so you can login to the device
    • Try logging is as Administrator and using public as the password
  9. I am not able to change any settings in the device. What could be my problem?
    • You have logged into the device as a user. Only an administrator can make changes to the settings
  10. When I try to assign the gateway IP address in the network settings, the device will not save it and it always reverts back to the default?
    • This happens when the device is not able to find the IP address that is entered. When the IP is entered, the device searches for the IP, if it locates it on the network, then it will accept the IP entered, or else, it will revert back to the default IP
    • Make sure you are entering the correct IP address and try to ping it
  11. My securityProbe8-X20 has the 20 extra dry contacts, can I configure these as inputs and outputs?
    • You can generate an output (0VDC/5VDC) using a dry contact sensor on the both the securityProbes on an alarm state, however this is done using one of the 8 RJ-45 Intelligent sensor ports on these units and not the 20 extra dry contacts. The extra dry contacts on these devices are for input only
  12. What is the maximum voltage I can input to the extra dry contacts on the securityProbe8-X20?
    • You can input up to 30 Volts DC to the extra dry contacts, as long as you have them configured as opto isolated. See Question #1 in the “How Do I” section of this knowledge base for instructions on how to set the dry contacts to opto isolated mode
  13. How do I know if my securityProbe is still working and has a network connection?
    • You can set the “Heartbeat Messages” feature on the securityProbe to send email, SNMP traps, or SMS messages that insures you your unit is still functioning and your network connection is not lost This feature is found on the Settings tab >> Feature >> Heartbeat Messages.

B. How do I?

  1. How do I configure my securityProbe8-X20 extra dry contacts as opto isolated?
    • This diagram below is showing you the jumper setting for setting up your dry contact inputs to the opto-isolated setting.

  2. How do I connect and monitor my UPS, or Uninterrupted Power Supply, so that I know when it is running on battery backup mode?
    • You can use our 80 virtual sensors feature included in the securityProbe device that allows you to perform an SNMP get command on any SNMp enabled network device. If your UPS is network enabled and is SNMP compliant, you just need the OID for polling the battery data and you can monitor the battery status on the UPS from the securityprobe. You can also tie into the SEC notifications as well

C. Trouble Shooting
IMPORTANT: Please ensure you take the following steps before contacting
AKCP support for further assistance.

  • Reboot the device.
  • Upgrade the device to the latest firmware version.
  • Search the knowledge base.
  1. What is the best way I can trouble shoot a securityProbe if I think it is faulty?
    • The simplest way to determine if you have a faulty securityProbe is to follow these trouble shooting steps below in answer number two below:
  2. What if the securityProbe hangs when I try to update the firmware?
    • If the securityProbe hangs during a firmware update, follow these trouble shooting steps below:
      • Unplug all sensors and the Ethernet network cable
      • Boot the system, it will boot into safe mode
      • Once in safe mode (green lights flashing from left to right in cyclical motion), leave the unit without touching anything for 30 minutes
      • The unit should then reboot out of safe mode back into normal mode
  3. If I suspect I have a bad securityProbe, how long is the warranty and what should I do?
    • Unless you purchased and extended warranty, this period is one year after the purchase date.
    • The RMA process begins with you contacting AKCPs Support Team, who will determine if the securityProbe is faulty.
    • When contacting AKCP, please provide the MAC address of the unit
    • If the securityProbe is determined to be faulty and is confirmed to still be covered under your warranty plan, then AKCP will provide you the RMA instructions to return the unit for repair at no cost
    • Please contact the AKCP Support Team at support@akcp.com for instructions on the RMA process
  4. What if my securityProbe is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement securityProbe?
    • Yes, AKCP offers a lifetime 50% discount off the current list price of the securityProbe, if you wish to purchase a replacement. Please contact the AKCP Sales Team at sales@akcp.com and please include your units MAC ID
  5. Why am I unable to set the IP to the device using the IPSet utility provided in the help CD?
    • The power to the sensorProbe may be lost. Check the red LED. It should be steadily lit.
    • The device is not hooked up properly with the LAN/network/Patch cable. Check the green LED. It should be steadily lit. If it is not try another cable
    • The PC used to configure the sensorProbe is on a different subnet than the device. Note: IPSet.exe will not work across routers. It will work across switches and hubs.
    • Try to connect a crossover cable from a computer directly to the sensorProbe. This is the recommended method to set up the sensorProbe.
    • After connecting the cable, run the utility then cycle the power to the unit. The IPSet should obtain the IP address.
  6. I am able to ping the device IP, but I am not getting the web interface when I enter the IP in the browser. What is my problem?
    • The proxy settings of the browser may be preventing the access to the device. Please disable the proxy settings to access the web interface.
    • You have updated the micro code of the firmware, but you have not updated the html code update. Html code updates has to be done, after the micro code update is done
  7. The device will not send email alerts successfully. What could be my problem?
    • The SMTP server is entered is wrong.
    • The send mail option is not enabled in the Mail settings page.
    • The timeout period entered is too low.
    • The gateway IP is not entered in the network page
    • The mail from address is not set
    • The mail server is not responding
    • The mail from address is not validated in the mail server
    • The mail server settings prohibit it from accepting connections form the device IP
    • The firewall in the network is preventing the SMTP traffic
  8. The device is not able to send SNMP Traps. What is my problem?
    • The destination SNMP TRAP IP is not set the TRAP settings.
    • The community entered is wrong.
    • The firewall is blocking the SNMP TRAP traffic.
    • The send SNMP Trap option is Off.
  9. I have HP OpenView, but I’m not able to receive the Traps.. What is my problem?
    • For changing the Traps to HP OpenView style, you need to send an SNMP command to the device given below:

      snmpset .1.3.6.1.4.1.3854.1.2.2.1.60.0 i X

      Where IP is the IP address of the sensorProbe. Community default is “public”. and X can take 3 values: 1 (WhatsUP gold style), 2 (HP OpenView Style), 3(both Style). By default, the X value set is 1.

  10. My sensor readings show that the it should be in a warning state, but I am not getting any alerts. I also noticed another thing that is very strange. I have a temperature sensor connected and it seems to be reading the correct temperature, but why is the temperature in warning status when the temperature reading is within my normal threshold range that I have setup in the web interface?
    • This most likely due to either your “Rearm” settings, or your “Continuous Time for Sensor to be in new Status before accepting new Status” settings. You can check these settings in the Sensors page of the units web interface.

securityProbe 5E
(5th generation securityProbe that’s now expandable)

D. FAQ (Frequently Asked Questions)

  1. Can I use version 400(x) firmware on the securityProbe box (previous generation hardware that does not have the 4 expansion ports?
    • Yes, all new firmware that supports the new hardware and expansion modules is backwards compatible and has been tested on the previous generation of the securityProbes.
  2. My new securityProbe 5E is running version 385i firmware that does not support the new expansion modules, so I want to migrate to the new firmware that does. Will I lose all my sensor settings if I migrate to the new firmware version 400(x) on the securityProbe?
    • No, as long as you leave the sensors connected to the 8 RJ-45 Intelligent sensor ports when migrating to the newer firmware, you will retain all your settings.
  3. What are the differences between the previous generation securityProbe and the new 5th generation securityProbe 5E?
    • The new securityProbe 5E has all the functionality of the previous generation secuurityProbe, but is faster and expandable. This is what the 4 RJ-45 expansion ports on the front of the unit are for.
    • The new SEC 5E is now faster with a 520 MHz CPU and has more memory at 128MB. It also has an on board SD card slot that comes with standard with a 2GB SD card.
    • The new unit now has two USB ports in place of the serial port. You can use a serial to USB converter and will still be able to use the same USB and serial modems. You can use any modem that worked on the previous generation securityProbe.
  4. You mention this serial to USB adapter in the last FAQ, what type of adapter should I buy? In other words, what chipset should this adapter have so I can be sure it will work with the new securityProbe 5E and my older serial modems?
    • Many types of these adapters should work. However, we specifically tested two types of these and found that the models that have these two chipsets “pl-2303″ and “FT232BM” worked, so we would recommend these two types.
  5. I noticed the new securityProbe 5E has a jumper in the back, what is this used for?
    • That jumper is a 120 ohm switch, as in some cases of Modbus integration 120 ohms is needed on the RS485 input, so that has been added.
  6. I see that my new securityProbe 5E is expandable using these four expansion ports on the front of the unit and these new expansion modules? What types of modules are available?
    • We offer two types of expansion modules. The first is the E-sensor8 expansion module and it has 8 RJ-45 Intelligent sensor ports just like the ports on the back of the main securityProbe 5E unit.
    • The second is the E-opto16 expansion module and it has 16 dry contact inputs just like the extra dry contacts on the securityProbe8-X20 units.
  7. Can the E-opto16 dry contact expansion modules be configured for inputs and outputs and how much voltage can I apply to these? Does the “opto” mean opto isolated?
    • The E-opto16 dry contact expansion modules can only be used as inputs, just like the extra dry contact inputs on the secuirtyProbe8-X20.
    • Yes, the “opto” in the product name means these inputs come pre configured as opto isolated, meaning this provides protection to the module for over voltages and allows up to 50VDC to be applied to these inputs.
  8. Can the expansion modules be daisy changed together, if so how many expansion modules can be connected to a single securityProbe 5E?
    • Yes, the expansion modules can be daisy chained together using the RJ-45 input and output ports with normal CAT5 Ethernet cable.
    • There really is no limitation to the amount of expansion modules that can be connected, however the securityProbe 5E supports up to 600 sensors, so it depends on how many sensors are connected in total.
  9. How far can I extend the expansion modules using the CAT5 cable? Is the total run length from the base units or is it between the expansion modules and what is the data transfer rate?
    • The maximum run length of the expansion modules is 1000 feet. This is not the total run length. This is between the base unit and the expansion modules, or from each expansion module.
    • The data transfer rate is 115.2K BPS (bits per second).
  10. Can I reset my securityProbe 5E back to the factory default settings? If so, how is this done?
    • Yes, you can reset the securityProbe 5E back to the factory defaults by clicking on the “Clear All User Data and Restore Original Settings” button from the Settings tab >> System Administrator >> System Maintenance
    • If you do not check the option “Keep present network setting” it will restore the network settings to the default too (IP address will change to the default 192.168.0.100).
    • If you do not know the admin password for logging into the web interface, you can push down and hold the reset button on the back of the unit for 12 seconds unit the unit announces on the speaker that the password checking has been disabled.