No, we have we updated both of these utilities (probeManager and IPSet), so that when you run the new firmware update it will load the correct code for that particular … Read More
Do I need to extract, or open the compressed firmware file after I have downloaded this from your website? Why do I get prompted for a password when trying to open this file?
Do I need to extract the compressed firmware file I downloaded? No, you do not need to open or decompress this file. Simply download the firmware file, then using either … Read More
I have multiple sensorProbes connected to my network and I don’t want to have to manually update the firmware on each unit. Is there a way to update the firmware on many units at the same time? If so how do I do that?
Yes, you can use our free utility called ?probeManager? to update multiple AKCP units that are connected to your network simultaneously. If you not sure how to use the probeManager … Read More
How do I reset my unit back to the factory default settings?
Yes, you can. You can reset the unit using our utility called “configure”, which you can download from our website by logging in with your units MAC ID here: https://www.akcp.com/support-center/customer-login/ Please … Read More
How do I know if my sensorProbe2, or sensorProbe8 is still working and has a network connection?
How to check sensorProbe still working? You can set the “Keep Alive” feature on the sensorProbe2/8 to send SNMP traps and adjust the interval in which to resend these. This … Read More
What is the maximum voltage I can input to the extra dry contacts on the sensorProbe8-X20?
You can input up to 30 Volts DC to the extra dry contacts, as long as you have them configured as opto isolated. See Question #1 in the “How Do … Read More
My sensorProbe8-X20 has the 20 extra dry contacts, can I configure these as inputs and outputs?
You can generate an output (0VDC/5VDC) using a dry contact sensor on the both the sensorProbe2 and sensorProbe8 on an alarm state, however this is done using one of the … Read More
Is there a temperature sensor inbuilt within the sensorProbe? What is the grill on the top for?
No. We tried to do that when we first designed the sensorProbe. It is much cheaper to have an integrated temperature sensor. That is the purpose of the grill on … Read More
I am not able to change any settings in the sensorProbe. What could be my problem?
You have logged into the device as a user. Only an administrator can make changes to the settings
If I cannot remember my password, what can I do?
You need to contact the AKCP Support Team at [email protected] providing your devices MAC ID. See Question #3 above The AKCP Support Team will provide you with an Administrator password, … Read More
