What is the maximum voltage I can put on sensorProbe8-X20 dry contact inputs? You can input up to 30 Volts DC to the extra dry contacts, as long as you … Read More
How do I know if my securityProbe is still working and has a network connection?
You can set the Heartbeat Messages feature on the securityProbe to send email, SNMP traps, or SMS messages that insures you your unit is still functioning and your network connection … Read More
How do I connect and monitor my UPS, or Uninterrupted Power Supply, so that I know when it is running on battery backup mode?
connect AKCP monitoring to UPS? You can use our 80 virtual sensors feature included in the securityProbe device that allows you to perform an SNMP get command on any SNMp … Read More
What if the securityProbe hangs when I try to update the firmware?
If the securityProbe hangs during a firmware update, follow these trouble shooting steps below: Unplug all sensors and the Ethernet network cable Boot the system, it will boot into safe … Read More
If I suspect I have a bad securityProbe, how long is the warranty and what should I do?
Unless you purchased and extended warranty, this period is fiv years after the purchase date. The RMA process begins with you contacting AKCPs Support Team, who will determine if the … Read More