SecurityProbe Series Knowledge Base
SecurityProbe Series Knowledge BaseWhen I try to assign the gateway IP address in the network settings, the device will not save it and it always reverts back to the default?
AKCP device doesn’t save the assigned IP address. This happens when the device is not able to find the IP address that is entered. When the IP is entered, the…
My securityProbe8-X20 has the 20 extra dry contacts, can I configure these as inputs and outputs?
You can generate an output (0VDC/5VDC) using a dry contact sensor on the both the securityProbes on an alarm state, however this is done using one of the 8 RJ-45…
What is the maximum voltage I can input to the extra dry contacts on the securityProbe8-X20?
What is the maximum voltage I can put on sensorProbe8-X20 dry contact inputs? You can input up to 30 Volts DC to the extra dry contacts, as long as you…
How do I know if my securityProbe is still working and has a network connection?
You can set the Heartbeat Messages feature on the securityProbe to send email, SNMP traps, or SMS messages that insures you your unit is still functioning and your network connection…
How do I connect and monitor my UPS, or Uninterrupted Power Supply, so that I know when it is running on battery backup mode?
connect AKCP monitoring to UPS? You can use our 80 virtual sensors feature included in the securityProbe device that allows you to perform an SNMP get command on any SNMp…
What if the securityProbe hangs when I try to update the firmware?
If the securityProbe hangs during a firmware update, follow these trouble shooting steps below: Unplug all sensors and the Ethernet network cable Boot the system, it will boot into safe…
If I suspect I have a bad securityProbe, how long is the warranty and what should I do?
Unless you purchased and extended warranty, this period is fiv years after the purchase date. The RMA process begins with you contacting AKCPs Support Team, who will determine if the…
What is the default IP address of the device when it is shipped from the factory?
The default IP assigned at the factory is: 192.168.0.100 The device is not hooked up For more tips on IP addresses also see ?Trouble Shooting?
What if my securityProbe is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement securityProbe?
securityProbe warranty expired. Discount for replacement? Yes, a new replacement unit can normally be provided by AKCP at the cost price of the unit if your warranty has expired. Please…
Can I use the default IP of the securityProbe to access the web interface and later assign the desired IP?
Yes, you can access the web interface by entering the IP 192.168.0.100 in your browser. For more tips on IP addresses also see ?Trouble Shooting?
Why am I unable to set the IP to the device using the IPSet utility provided in the help CD?
The power to the sensorProbe may be lost. Check the red LED. It should be steadily lit. The device is not hooked up properly with the LAN/network/Patch cable. Check the…
Is there some way I can find out the IP address of my unit?
Yes, you can simply press the red reset button on the back of the unit once and the unit will announce the IP address through the speaker.
I am able to ping the device IP, but I am not getting the web interface when I enter the IP in the browser. What is my problem?
You can ping the device but no web interface is loading. The proxy settings of the browser may be preventing the access to the device. Please disable the proxy settings…
Where can I find the MAC address of the securityProbe?
The MAC address of the device can be found on the bottom cover of the device On the web interface under Network page When using IPSet in Automatically Get MAC…
The device will not send email alerts successfully. What could be my problem?
The SMTP server is entered is wrong. The send mail option is not enabled in the Mail settings page. The timeout period entered is too low. The gateway IP is…
