Hello! we have an AKCP securityProbe 5E, it was stuck in safe mode for a long time now and not working normally. I’ve tried to upgrade its firmware but found a lot of block blocks during scanning of SD card. It asks to continue scanning but it looks stuck, neither there is confirm nor cancel option. Since there is a lot of bad blocks found I just decided to shutdown the device as it can’t proceed with the firmware upgrade. Can you please tell us what shall we do and how to fix it? Thanks.
- afernando asked 9 months ago
- last edited 9 months ago
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Hello,
You will need to fist replace the SD card with a new 4 to 8GB replacement SD card. There is no need to format the new replacement.
Then run theses instructions Steps for a successful firmware upload AKCP
Along with the latest firmware for your unit located on our website support portal here;
https://www.akcp.com/support-center/firmware-updates/
Please contact [email protected] if you run into any further issues or have further questions on this.
AKCP Support Team
- asfscott answered 8 months ago
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