Unless you purchased and extended warranty, this period is one year after the purchase date. The RMA process begins with you contacting AKCPs Support Team at [email protected] who will determine … Read More
Do I have to send my faulty sensor back to AKCP?
No, you do not have to ship the sensor back to us, however because of this, we do require that you send us proof that you have destroyed the faulty … Read More
What if my sensor is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement sensor?
Yes, AKCP offers a lifetime 50% discount off the current list price of the sensor, if you wish to purchase a replacement. We again require that you provide us with … Read More
Is it possible to extend the run length of my sensors?
Yes, you can extend the run length of your sensors, but each sensor has its own maximum, so please contact the AKCP Support Team about your specific sensor. Also remember … Read More
I have one of you DC Voltmeter sensors and my question was can this sensor handle DC signals from 0 to 10 mV?
What is the resolution of the AKCP DC Voltmeter? The lowest signal will be 0.1V (100mV). We display only the one decimal place in the web interface of the unit. … Read More
Do I have to use a special type of cable to extend the run length of my sensors?
You can use any type, or brand of standard CAT5/6 UTP LAN cable to extend your sensors.
What is the internal impedance of your DC Voltmeter sensors?
Our Digital Volt meter has an input impedance of 2M ohms (2,000,000 ohms).
If I do extend the run length of my sensors, for example my temperature/humidity sensor, does this affect the reading and accuracy of the sensor?
Does extending the sensor will it affect the reading? All temperature and humidity communications are 100% digital with no loss of accuracy regardless of the length. There is an A/d … Read More
I noticed you have a 5 dry contact sensor for the sensorProbe2, what is the OID for this sensor?
You would use the same OID for the 5 dry contact sensor as you would for the switch sensor type or single dry contact sensor. You can download our OID … Read More
I see you have two types of temperature and the dual temperature humidity sensors, can I extend both of them?
Yes, we offer two types of these sensors. The TMP01 and THS01 are the fixed one foot type and are only designed to be connected directly to the AKCP base … Read More
