How to trouble shoot AKCP sensor if suspected faulty? The simplest way to determine if you have a faulty sensor is to try connecting it to another RJ45 port on … Read More
If I suspect I have a bad sensor, how long is the warranty and what should I do?
Unless you purchased and extended warranty, this period is one year after the purchase date. The RMA process begins with you contacting AKCPs Support Team at [email protected] who will determine … Read More
Do I have to send my faulty sensor back to AKCP?
No, you do not have to ship the sensor back to us, however because of this, we do require that you send us proof that you have destroyed the faulty … Read More
What if my sensor is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement sensor?
Yes, AKCP offers a lifetime 50% discount off the current list price of the sensor, if you wish to purchase a replacement. We again require that you provide us with … Read More
Can your 5 dry contact sensor for the sensorProbe2 be configured as inputs and outputs?
No, the 5 Dry Contact Sensor can only be configured as inputs. The regular single RJ-45 Intelligent Dry Contact Sensor can be configured as both an input and output.
Can AKCP provide me with the wiring diagrams for each sensor I have?
Wiring diagram and pinout for AKCP intelligent sensors? Yes, we have all the wiring diagrams for all of our Intelligent sensors. Please contact the AKCP Support Team at [email protected] for … Read More
Can AKCP provide me with CE certifications for your sensors?
Yes, we have CE certificates for most of our products. You can request them from the AKCP Sales Team at sale[email protected], or you can download them from our web site. … Read More
Can I connect third party sensors to my sensorProbe, or securityProbe?
Yes, actually, one of our greatest strengths is AKCP can provide a data collection center for many different third party sensors. Using our 4-20mA intelligent sensor, we can interface to … Read More
Can I connect a third party sensor using the 4-20mA sensor if it outputs more than 5 VDC?
Can I connect third party sensors with 4-20mA sensor? You can apply more than the 5VDC, but you need to be careful not to exceed the 20mA current. The 4-20mA … Read More
What is the accuracy of a 4-20mA converter?
The accuracy of our 4-20mA converters is 2%. The resolution of our 4-20mA converters is 0.1mA. You can use these figures in conjunction with your sensor?s accuracy to find the … Read More