The maximum dry contact wire length really depends on what is connected to the extra dry contact inputs on the unit, so please check with the AKCP support team for … Read More
If the IPSet fails, is there any other method of assigning the IP Address?
IPSet fails is there another way to configure te IP address? Find out the IP address of your network adapter by entering the command “ipconfig” at the command prompt. In … Read More
Is it possible to send SMS alerts using my sensorProbe?
The sensor probe units only send SNMP traps, or email alerts. However, you can use a third party SMS gateway running on a PC to send these alerts. An e-mail … Read More
I have both the sensorProbe2 and sensorProbe8 units and I recently noticed there is only one firmware update file now. Can I use this compressed file for updating both types of sensorProbes?
Yes, what we did was update the firmware code so that all sensorProbe devices (SP2/8/8-X20) will use the same main firmware update file. Now you will just download a single … Read More
I am trying to run the firmware update on my sensorProbe, but am receiving the error message Cannot Get Mega Model? What is the problem?
Please use the version of IPSet that was downloaded/included in the version of firmware you are updating to.
I am trying to run the firmware update on my sensorProbe, but am receiving the error message Incorrect Zip File Version. What could be the problem?
You are browsing to the compressed file that contains the IPSet, firmware file (compressed) and this text file. You need to browse to the compressed file that has only the … Read More
I am trying to run the firmware update on my sensorProbe, but am receiving the error message “cannot get firmware version” in the IPSet utility. What could be the problem?
You will need to update the firmware in one or two steps depending on how old the firmware version is you are currently running on your unit. Please download and … Read More
How do I know if my sensorProbe2, or sensorProbe8 is still working and has a network connection?
How to check sensorProbe still working? You can set the “Keep Alive” feature on the sensorProbe2/8 to send SNMP traps and adjust the interval in which to resend these. This … Read More
What is the maximum voltage I can input to the extra dry contacts on the sensorProbe8-X20?
You can input up to 30 Volts DC to the extra dry contacts, as long as you have them configured as opto isolated. See Question #1 in the “How Do … Read More
My sensorProbe8-X20 has the 20 extra dry contacts, can I configure these as inputs and outputs?
You can generate an output (0VDC/5VDC) using a dry contact sensor on the both the sensorProbe2 and sensorProbe8 on an alarm state, however this is done using one of the … Read More
