The proxy settings of the browser may be preventing the access to the device. Please disable the proxy settings to access the web interface. You have updated the micro code … Read More
The device will not send email alerts successfully. What could be my problem?
The SMTP server is entered is wrong. The send mail option is not enabled in the Mail settings page. The timeout period entered is too low. The gateway IP is … Read More
I am using Microsoft Exchange Server and I cannot seem to send email alerts, what could be my problem?
Microsoft exchange server email alerts. The sensorProbes only supports basic authentication. Exchange by default when a connecter is set up uses TLS, then basic. You have to uncheck this option.
The sensorProbe device is not able to send SNMP Traps. What is my problem?
My AKCP device is not able to send SNMP Traps, despite being configured to do so. The destination SNMP TRAP IP is not set the TRAP settings. The community entered … Read More
I have HP OpenView, but I’m not able to receive the Traps. What is my problem?
For changing the Traps to HP OpenView style, you need to send an SNMP command to the device given below: snmpset .1.3.6.1.4.1.3854.1.2.2.1.60.0 i X Where IP is the IP address … Read More
My sensor readings show that the it should be in a warning state, but I am not getting any alerts. I also noticed another thing that is very strange. I have a temperature sensor connected and it seems to be reading the correct temperature, but why is the temperature in warning status when the temperature reading is within my normal threshold range that I have setup in the web interface?
This most likely due to either your “Rearm” settings, or your “Continuous Time for Sensor to be in new Status before accepting new Status?”settings. You can check these settings in … Read More
What is the maximum run length of the wire when connecting a device up to the extra dry contact inputs on my sensorProbe8-X20?
The maximum dry contact wire length really depends on what is connected to the extra dry contact inputs on the unit, so please check with the AKCP support team for … Read More
If the IPSet fails, is there any other method of assigning the IP Address?
IPSet fails is there another way to configure te IP address? Find out the IP address of your network adapter by entering the command “ipconfig” at the command prompt. In … Read More
Is it possible to send SMS alerts using my sensorProbe?
The sensor probe units only send SNMP traps, or email alerts. However, you can use a third party SMS gateway running on a PC to send these alerts. An e-mail … Read More
I have both the sensorProbe2 and sensorProbe8 units and I recently noticed there is only one firmware update file now. Can I use this compressed file for updating both types of sensorProbes?
Yes, what we did was update the firmware code so that all sensorProbe devices (SP2/8/8-X20) will use the same main firmware update file. Now you will just download a single … Read More
