The proxy settings of the browser may be preventing the access to the device. Please disable the proxy settings to access the web interface. You have updated the micro code … Read More
The device will not send email alerts successfully. What could be my problem?
The SMTP server is entered is wrong. The send mail option is not enabled in the Mail settings page. The timeout period entered is too low. The gateway IP is … Read More
I am using Microsoft Exchange Server and I cannot seem to send email alerts, what could be my problem?
Microsoft exchange server email alerts. The sensorProbes only supports basic authentication. Exchange by default when a connecter is set up uses TLS, then basic. You have to uncheck this option.
The sensorProbe device is not able to send SNMP Traps. What is my problem?
My AKCP device is not able to send SNMP Traps, despite being configured to do so. The destination SNMP TRAP IP is not set the TRAP settings. The community entered … Read More
I have HP OpenView, but I’m not able to receive the Traps. What is my problem?
For changing the Traps to HP OpenView style, you need to send an SNMP command to the device given below: snmpset .1.3.6.1.4.1.3854.1.2.2.1.60.0 i X Where IP is the IP address … Read More
My sensor readings show that the it should be in a warning state, but I am not getting any alerts. I also noticed another thing that is very strange. I have a temperature sensor connected and it seems to be reading the correct temperature, but why is the temperature in warning status when the temperature reading is within my normal threshold range that I have setup in the web interface?
This most likely due to either your “Rearm” settings, or your “Continuous Time for Sensor to be in new Status before accepting new Status?”settings. You can check these settings in … Read More
Can I configure any of my extra dry contacts on my sensorProbe8-X20 to be both inputs and Outputs?
No, the 20 extra dry contacts on the sensorProbe8-X20 can only be configured as ?inputs?. The single dry contact Intelligent RJ-45 sensor and the IO-digital8 dry contact sensor can be … Read More
If I suspect I have a bad sensorProbe, how long is the warranty and what should I do?
Unless you purchased an extended warranty, this period is five years after the purchase date. The RMA process begins with you contacting AKCPs Support Team, who will determine if the … Read More
How much voltage and current can be applied to my sensorProbe8-X20 dry contact inputs?
Maximum voltage on sensorProbe8-X20 dry contact input? You can input up to 5VDC to the 20 extra dry contact inputs or up to 30VDC if these are configured in the … Read More
What if my sensorProbe is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement sensorProbe?
Yes, AKCP offers a lifetime 50% discount off the current list price of the sensorProbe for out of warranty units, if you wish to purchase a replacement. Please contact the … Read More
