The proxy settings of the browser may be preventing the access to the device. Please disable the proxy settings to access the web interface. You have updated the micro code … Read More
The device will not send email alerts successfully. What could be my problem?
The SMTP server is entered is wrong. The send mail option is not enabled in the Mail settings page. The timeout period entered is too low. The gateway IP is … Read More
I am using Microsoft Exchange Server and I cannot seem to send email alerts, what could be my problem?
The sensorProbes only supports basic authentication. Exchange by default when a connecter is set up uses TLS, then basic. You have to uncheck this option.
The device is not able to send SNMP Traps. What is my problem?
The destination SNMP TRAP IP is not set the TRAP settings. The community entered is wrong. The firewall is blocking the SNMP TRAP traffic. The send SNMP Trap option is … Read More
I have HP OpenView, but I’m not able to receive the Traps.. What is my problem?
For changing the Traps to HP OpenView style, you need to send an SNMP command to the device given below: snmpset .1.3.6.1.4.1.3854.1.2.2.1.60.0 i X Where IP is the IP address … Read More
My sensor readings show that the it should be in a warning state, but I am not getting any alerts. I also noticed another thing that is very strange. I have a temperature sensor connected and it seems to be reading the correct temperature, but why is the temperature in warning status when the temperature reading is within my normal threshold range that I have setup in the web interface?
This most likely due to either your ?Rearm? settings, or your ?Continuous Time for Sensor to be in new Status before accepting new Status? settings. You can check these settings … Read More
I have many sensorProbes connected to my network and I don’t want to have to manually update the firmware on each unit. Is there a way to update the firmware on many units at the same time? If so how do I do that?
Yes, you can use our free utility called ?probeManager? to update multiple AKCP units that are connected to your network simultaneously. If you not sure how to use the probeManager … Read More
How do I reset my unit back to the factory default settings?
Yes, you can. You can reset the unit using our utility called “configure”, which you can download from our website by logging in with your units MAC ID here: https://www.akcp.com/support-center/customer-login/ Please … Read More
I have a problem with my unit, is there a way I can reset my sensorProbe back to the factor default settings?
Yes, you can use our free utility called ?configure? to reset the unit back to the factory default settings. If you do not have the Product CD any longer, you … Read More
Can I configure any of my extra dry contacts on my sensorProbe8-X20 to be both inputs and Outputs?
No, the 20 extra dry contacts on the sensorProbe8-X20 can only be configured as ?inputs?. The single dry contact Intelligent RJ-45 sensor and the IO-digital8 dry contact sensor can be … Read More