For changing the Traps to HP OpenView style, you need to send an SNMP command to the device given below: snmpset .1.3.6.1.4.1.3854.1.2.2.1.60.0 i X Where IP is the IP address … Read More
My sensor readings show that the it should be in a warning state, but I am not getting any alerts. I also noticed another thing that is very strange. I have a temperature sensor connected and it seems to be reading the correct temperature, but why is the temperature in warning status when the temperature reading is within my normal threshold range that I have setup in the web interface?
This most likely due to either your “Rearm” settings, or your “Continuous Time for Sensor to be in new Status before accepting new Status?”settings. You can check these settings in … Read More
I am able to ping the device IP, but I am not getting the web interface when I enter the IP in the browser. What is my problem?
The proxy settings of the browser may be preventing the access to the device. Please disable the proxy settings to access the web interface. You have updated the micro code … Read More
The device will not send email alerts successfully. What could be my problem?
The SMTP server is entered is wrong. The send mail option is not enabled in the Mail settings page. The timeout period entered is too low. The gateway IP is … Read More
I am using Microsoft Exchange Server and I cannot seem to send email alerts, what could be my problem?
Microsoft exchange server email alerts. The sensorProbes only supports basic authentication. Exchange by default when a connecter is set up uses TLS, then basic. You have to uncheck this option.
The sensorProbe device is not able to send SNMP Traps. What is my problem?
My AKCP device is not able to send SNMP Traps, despite being configured to do so. The destination SNMP TRAP IP is not set the TRAP settings. The community entered … Read More
I am trying to run the firmware update on my sensorProbe, but am receiving the error message “cannot get firmware version” in the IPSet utility. What could be the problem?
You will need to update the firmware in one or two steps depending on how old the firmware version is you are currently running on your unit. Please download and … Read More
Why does my sensorProbe2/8 show a different password screen after I upgraded my firmware and how do I set my web interface login passwords?
The User web interface login password is the same as the SNMPget community and the Admin is the same as the SNMPsetget community string. This is the default on the … Read More
I cannot update the Administrator password on my sensorProbe2 device. After logging in as Administrator I can successfully change many settings, but when I change the Administrator password, save it, and Log Out the password remains ?public?. The firmware upgrade didn?t help. How can I change the password?
I cannot update the Administrator password on my sensorProbe2 device. You probably need to change the setting in the System page Password Settings ? Use the same password for web … Read More
Can I use the same version of probeManager and IPSet as I used to use with the previous versions of firmware on my sensorProbe?
No, we have we updated both of these utilities (probeManager and IPSet), so that when you run the new firmware update it will load the correct code for that particular … Read More
