Hello,

Please check the details in our online e-Learning video here on the CCM;

If you are still having this issue, please send make sure the firmware on the SP+ unit is updated to the latest on our support portal here;

https://www.akcp.com/support-center/customer-login/

https://www.akcp.com/support-center/firmware-updates/

If this still does not resolve the issue, please send pictures of the installation along with a diagram and the support file from the SP+ to our support team ([email protected]).

Regards,

-AKCP Support Team

Hello,

Please check the details in our online e-Learning video here on the CCM;

If you are still having this issue, please send make sure the firmware on the SP+ unit is updated to the latest on our support portal here;

https://www.akcp.com/support-center/customer-login/

https://www.akcp.com/support-center/firmware-updates/

If this still does not resolve the issue, please send pictures of the installation along with a diagram and the support file from the SP+ to our support team ([email protected]).

Regards,

-AKCP Support Team