Yes, you can. You can reset the unit using our utility called “configure”, which you can download from our website by logging in with your units MAC ID here: https://www.akcp.com/support-center/customer-login/ Please keep in mind this does not reset the master password for the unit.
If you have forgotten or do not know the Adminitrator password for your sensorProbe please send the MAC ID of your unit to firstname.lastname@example.org and we can generate the master log in password for your unit. You can also keep this master password in your records in case the Administrator password is forgotten in the future.
Note: This only applies to the sensorProbe base units and not the securityProbe or SP+ units.