Yes, AKCP offers a lifetime 50% discount off the current list price of the sensorProbe for out of warranty units, if you wish to purchase a replacement. Please contact the … Read More
If I suspect I have a bad sensorProbe, how long is the warranty and what should I do?
Unless you purchased an extended warranty, this period is five years after the purchase date. The RMA process begins with you contacting AKCPs Support Team, who will determine if the … Read More
I have a problem with my unit, is there a way I can reset my sensorProbe back to the factor default settings?
Yes, you can use our free utility called ?configure? to reset the unit back to the factory default settings. If you do not have the Product CD any longer, you … Read More
How do I reset my unit back to the factory default settings?
Yes, you can. You can reset the unit using our utility called “configure”, which you can download from our website by logging in with your units MAC ID here: https://www.akcp.com/support-center/customer-login/ Please … Read More
I have multiple sensorProbes connected to my network and I don’t want to have to manually update the firmware on each unit. Is there a way to update the firmware on many units at the same time? If so how do I do that?
Yes, you can use our free utility called ?probeManager? to update multiple AKCP units that are connected to your network simultaneously. If you not sure how to use the probeManager … Read More
Do I need to extract, or open the compressed firmware file after I have downloaded this from your website? Why do I get prompted for a password when trying to open this file?
Do I need to extract the compressed firmware file I downloaded? No, you do not need to open or decompress this file. Simply download the firmware file, then using either … Read More
Can I use the same version of probeManager and IPSet as I used to use with the previous versions of firmware on my sensorProbe?
No, we have we updated both of these utilities (probeManager and IPSet), so that when you run the new firmware update it will load the correct code for that particular … Read More
How do I know if my sensorProbe2, or sensorProbe8 is still working and has a network connection?
How to check sensorProbe still working? You can set the “Keep Alive” feature on the sensorProbe2/8 to send SNMP traps and adjust the interval in which to resend these. This … Read More
What is the maximum voltage I can input to the extra dry contacts on the sensorProbe8-X20?
You can input up to 30 Volts DC to the extra dry contacts, as long as you have them configured as opto isolated. See Question #1 in the “How Do … Read More
My sensorProbe8-X20 has the 20 extra dry contacts, can I configure these as inputs and outputs?
You can generate an output (0VDC/5VDC) using a dry contact sensor on the both the sensorProbe2 and sensorProbe8 on an alarm state, however this is done using one of the … Read More
