I cannot update the Administrator password on my sensorProbe2 device. You probably need to change the setting in the System page Password Settings ? Use the same password for web … Read More
Can I use the same version of probeManager and IPSet as I used to use with the previous versions of firmware on my sensorProbe?
No, we have we updated both of these utilities (probeManager and IPSet), so that when you run the new firmware update it will load the correct code for that particular … Read More
Do I need to extract, or open the compressed firmware file after I have downloaded this from your website? Why do I get prompted for a password when trying to open this file?
Do I need to extract the compressed firmware file I downloaded? No, you do not need to open or decompress this file. Simply download the firmware file, then using either … Read More
I have multiple sensorProbes connected to my network and I don’t want to have to manually update the firmware on each unit. Is there a way to update the firmware on many units at the same time? If so how do I do that?
Yes, you can use our free utility called ?probeManager? to update multiple AKCP units that are connected to your network simultaneously. If you not sure how to use the probeManager … Read More
How do I reset my unit back to the factory default settings?
Yes, you can. You can reset the unit using our utility called “configure”, which you can download from our website by logging in with your units MAC ID here: https://www.akcp.com/support-center/customer-login/ Please … Read More
I have a problem with my unit, is there a way I can reset my sensorProbe back to the factor default settings?
Yes, you can use our free utility called ?configure? to reset the unit back to the factory default settings. If you do not have the Product CD any longer, you … Read More
If I suspect I have a bad sensorProbe, how long is the warranty and what should I do?
Unless you purchased an extended warranty, this period is five years after the purchase date. The RMA process begins with you contacting AKCPs Support Team, who will determine if the … Read More
What if my sensorProbe is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement sensorProbe?
Yes, AKCP offers a lifetime 50% discount off the current list price of the sensorProbe for out of warranty units, if you wish to purchase a replacement. Please contact the … Read More
Can I configure any of my extra dry contacts on my sensorProbe8-X20 to be both inputs and Outputs?
No, the 20 extra dry contacts on the sensorProbe8-X20 can only be configured as ?inputs?. The single dry contact Intelligent RJ-45 sensor and the IO-digital8 dry contact sensor can be … Read More
Why am I unable to set the Ip to the device using the IPSet utility provided in the help CD?
Yes, the following step will help setting up the IP address: The power to the sensorProbe may be lost. Check the red LED. It should be steadily lit. The device … Read More
