Unless you purchased an extended warranty, this period is five years after the purchase date. The RMA process begins with you contacting AKCPs Support Team, who will determine if the … Read More
How much voltage and current can be applied to my sensorProbe8-X20 dry contact inputs?
Maximum voltage on sensorProbe8-X20 dry contact input? You can input up to 5VDC to the 20 extra dry contact inputs or up to 30VDC if these are configured in the … Read More
What if my sensorProbe is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement sensorProbe?
Yes, AKCP offers a lifetime 50% discount off the current list price of the sensorProbe for out of warranty units, if you wish to purchase a replacement. Please contact the … Read More
How many times does the unit read the values of the device connected to the 20 extra dry contact inputs on my sensorProbe8-X20 in one second?
How many times a second is the dry contact read? We guarantee this read time is 2 times per second, but actuality, it will vary more than that) depending on … Read More
Why am I unable to set the Ip to the device using the IPSet utility provided in the help CD?
Yes, the following step will help setting up the IP address: The power to the sensorProbe may be lost. Check the red LED. It should be steadily lit. The device … Read More
What is the maximum run length of the wire when connecting a device up to the extra dry contact inputs on my sensorProbe8-X20?
The maximum dry contact wire length really depends on what is connected to the extra dry contact inputs on the unit, so please check with the AKCP support team for … Read More
If the IPSet fails, is there any other method of assigning the IP Address?
IPSet fails is there another way to configure te IP address? Find out the IP address of your network adapter by entering the command “ipconfig” at the command prompt. In … Read More
Is it possible to send SMS alerts using my sensorProbe?
The sensor probe units only send SNMP traps, or email alerts. However, you can use a third party SMS gateway running on a PC to send these alerts. An e-mail … Read More
I have both the sensorProbe2 and sensorProbe8 units and I recently noticed there is only one firmware update file now. Can I use this compressed file for updating both types of sensorProbes?
Yes, what we did was update the firmware code so that all sensorProbe devices (SP2/8/8-X20) will use the same main firmware update file. Now you will just download a single … Read More
I am trying to run the firmware update on my sensorProbe, but am receiving the error message Cannot Get Mega Model? What is the problem?
Please use the version of IPSet that was downloaded/included in the version of firmware you are updating to.
