Microsoft exchange server email alerts. The sensorProbes only supports basic authentication. Exchange by default when a connecter is set up uses TLS, then basic. You have to uncheck this option.
The sensorProbe device is not able to send SNMP Traps. What is my problem?
My AKCP device is not able to send SNMP Traps, despite being configured to do so. The destination SNMP TRAP IP is not set the TRAP settings. The community entered … Read More
I have HP OpenView, but I’m not able to receive the Traps. What is my problem?
For changing the Traps to HP OpenView style, you need to send an SNMP command to the device given below: snmpset .1.3.6.1.4.1.3854.1.2.2.1.60.0 i X Where IP is the IP address … Read More
My sensor readings show that the it should be in a warning state, but I am not getting any alerts. I also noticed another thing that is very strange. I have a temperature sensor connected and it seems to be reading the correct temperature, but why is the temperature in warning status when the temperature reading is within my normal threshold range that I have setup in the web interface?
This most likely due to either your “Rearm” settings, or your “Continuous Time for Sensor to be in new Status before accepting new Status?”settings. You can check these settings in … Read More
Can I use the same version of probeManager and IPSet as I used to use with the previous versions of firmware on my sensorProbe?
No, we have we updated both of these utilities (probeManager and IPSet), so that when you run the new firmware update it will load the correct code for that particular … Read More
Do I need to extract, or open the compressed firmware file after I have downloaded this from your website? Why do I get prompted for a password when trying to open this file?
Do I need to extract the compressed firmware file I downloaded? No, you do not need to open or decompress this file. Simply download the firmware file, then using either … Read More
I have multiple sensorProbes connected to my network and I don’t want to have to manually update the firmware on each unit. Is there a way to update the firmware on many units at the same time? If so how do I do that?
Yes, you can use our free utility called ?probeManager? to update multiple AKCP units that are connected to your network simultaneously. If you not sure how to use the probeManager … Read More
How do I reset my unit back to the factory default settings?
Yes, you can. You can reset the unit using our utility called “configure”, which you can download from our website by logging in with your units MAC ID here: https://www.akcp.com/support-center/customer-login/ Please … Read More
I have a problem with my unit, is there a way I can reset my sensorProbe back to the factor default settings?
Yes, you can use our free utility called ?configure? to reset the unit back to the factory default settings. If you do not have the Product CD any longer, you … Read More
If I suspect I have a bad sensorProbe, how long is the warranty and what should I do?
Unless you purchased an extended warranty, this period is five years after the purchase date. The RMA process begins with you contacting AKCPs Support Team, who will determine if the … Read More
