securityProbe warranty expired. Discount for replacement? Yes, a new replacement unit can normally be provided by AKCP at the cost price of the unit if your warranty has expired. Please … Read More
Can I use the default IP of the securityProbe to access the web interface and later assign the desired IP?
Yes, you can access the web interface by entering the IP 192.168.0.100 in your browser. For more tips on IP addresses also see ?Trouble Shooting?
Why am I unable to set the IP to the device using the IPSet utility provided in the help CD?
The power to the sensorProbe may be lost. Check the red LED. It should be steadily lit. The device is not hooked up properly with the LAN/network/Patch cable. Check the … Read More
Is there some way I can find out the IP address of my unit?
Yes, you can simply press the red reset button on the back of the unit once and the unit will announce the IP address through the speaker.
I am able to ping the device IP, but I am not getting the web interface when I enter the IP in the browser. What is my problem?
You can ping the device but no web interface is loading. The proxy settings of the browser may be preventing the access to the device. Please disable the proxy settings … Read More
Where can I find the MAC address of the securityProbe?
The MAC address of the device can be found on the bottom cover of the device On the web interface under Network page When using IPSet in Automatically Get MAC … Read More
The device will not send email alerts successfully. What could be my problem?
The SMTP server is entered is wrong. The send mail option is not enabled in the Mail settings page. The timeout period entered is too low. The gateway IP is … Read More
Where can I find the mib file for the device?
The mib file for the device can be found in the help CD, under the directory: akcp_utilitiesmib You can also download the mib files from our web site after logging … Read More
I am able to ping the device IP, but I am not getting the web interface when I enter the IP in the browser. What is my problem?
The proxy settings of the browser may be preventing the access to the device. Please disable the proxy settings to access the web interface. You have updated the micro code … Read More
The device will not send email alerts successfully. What could be my problem?
The SMTP server is entered is wrong. The send mail option is not enabled in the Mail settings page. The timeout period entered is too low. The gateway IP is … Read More